FAQ
Can I cancel my order?
Yes, you can cancel your order as long as it hasn't been shipped.
Please contact us with your order number as soon as possible to arrange the cancellation.
We will do our best to process your request unless the order has been processed or shipped.
You can change your shipping address as long as the order has not been shipped.
Contact us with order number and new address. Changes are processed quickly.
Changes may not be possible after shipping.
If you have any questions, we are at your disposal.
If you would like to register for our newsletter, please visit the following subpage and the following steps on this:
https://www.ninetycards.com/pages/newsletter-anmeldung
Otherwise you will also find the right page in our Footer menu under "Helpful Links">"Newsletter Registration"!
Yes, you can return your order.
Please pay attention to your 14-day return time and other return policies that you can find on our website.
Note that certain conditions may apply.
Contact us if you have any questions about the return or to start the return process.
We're here to help.
You can contact us right here in the chat by entering your questions here.
Alternatively, you can also reach us by e-mail at [email protected].
Our customer service team is ready to help you with any questions or concerns.
Do not hesitate to contact us-we look forward to helping you!
Here is a complete list of payment methods accepted by us:
PayPal
Klarna (invoice/installments)
Credit card (Visa, Mastercard, American Express)
Google Pay
Apple Pay
Shop Pay
transfer
Instant bank transfer
If you're missing something, just let us know and we'll see what we can do for you!
We are sorry that your order has not been shipped yet.
There are several reasons why there may be delays:
1. Pre-order: Your order contains products that are not yet in stock.
2. Logistics: Problems or unforeseen circumstances during shipping can cause delays.
Please contact us here!
Thank you for your pre-order!
You can always find the expected release date for the product in the product description.
Please note that pre-orders can sometimes be affected by unforeseen production delays or delivery bottlenecks.
In this case we will inform you again!
Yes, all our products are exclusively original and new, unless otherwise stated.
We source all our products directly from trusted manufacturers and suppliers and attach great importance to quality and authenticity.
Customer satisfaction is our top priority, if you have any further questions, let us know!
Yes, we offer volume discounts for certain products, as a rule, they are marked directly.
The exact discount information will vary depending on the product and order quantity.
You will also find large packaging, so-called cases, which already contain a discount.
Write to us if you have any further questions!
1. Make sure the coupon is still valid and not expired.
2. Check the terms and conditions of the voucher, such as minimum order value, certain products or categories to which the voucher applies.
3. Make sure you're logged into your customer account.
If the voucher still does not work, please write to us!
Visit our website on your laptop or PC and click the yellow-black crown icon at the bottom right of the page.
Log into your customer account and follow the instructions.
You can now exchange your points for valuable discounts for your next order.
Enjoy the EXP collection hunt!
We are sorry that a product from your order is missing.
Please excuse the inconvenience.
1. Let us know which item is missing from your order.
2. Please send us a photo of the package or. The content of it.
We'll take care of everything else and make sure you get your missing products right away!
We are sorry that a product from your order is damaged.
Please excuse the inconvenience.
1. Let us know which item from your order is damaged.
2. Please send us a photo of the damaged product.
We take care of everything else and make sure that we have a solution ready for you!
Yes, we offer discounts for certain products, as a rule, they are marked directly.
The exact discount information will vary depending on the product and order quantity.
You can also receive discount codes from us through loyalty points, orders and other promotions.
Write to us if you have any further questions!
Yes, we ship with DHL insured to all over the world.
Please note that international deliveries may incur additional import duties or customs duties to be borne by the consignee.
You can also find more information on the exact costs and conditions on our page.
If you have any questions, write to us here!
We use the DHL parcel service for our shipping.
Our shipments are insured and usually with you within 1-2 days.
You will receive live tracking to track the progress of your delivery.
If you have any further questions about shipping or your order, we are happy to help you.
I'm sorry you can't find the product you want.
Tips:
1. Search function: Enter the product name or relevant keywords in the search bar and check the search results that appear.
2. Categories: Look at the different product categories.
Contact us if the product is missing from our range!