Refund policy

Withdrawal policy

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed.

Revocation on booster packs
By purchasing our products, you automatically agree that all booster products you buy from us are excluded from the legal right of withdrawal in accordance with applicable consumer protection laws. This measure serves to protect our customers from possible manipulation of the products. A revocation is therefore only possible if the product is still in its original locked complete package. We would like to point out that the purchase of our products automatically involves the acceptance of this condition and other conditions specified in our terms and conditions. Please read our Terms and Conditions carefully to find out about any relevant conditions related to your purchases with us.

Revocation in case of suspected manipulation
In addition to our exclusion of boosters from the statutory right of withdrawal, we would like to point out that we do not accept any other goods that have obviously been manipulated or changed. If circumstances indicate that the buyer acted fraudulently, we reserve the right to refuse to accept such goods. This measure serves to protect our integrity as a provider of high-quality products and is intended to ensure that all customers experience fair and transparent business practices. We ask you to purchase only unchanged products and are at your disposal to clarify any questions or concerns.

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods or Has. In order to exercise your right of withdrawal, you must give us (company N-C Unlimited LLP, 608 New Gloucester Street, 9AX, London; e-mail address: [email protected]) by means of a clear declaration (e. g. a letter sent by post, fax or e-mail) of your decision to revoke this contract. You can use the attached sample revocation form for this, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.

Consequences of withdrawal

If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (except for the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. We may refuse repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier. You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion or Premature expiry of the right of withdrawal

The right of withdrawal does not apply to contracts

- for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
- for the delivery of goods that can spoil quickly or whose use-by date would soon be exceeded;
- for the delivery of alcoholic beverages, the price of which was agreed upon conclusion of the contract, but which can be delivered no earlier than 30 days after the conclusion of the contract and the current value of which depends on fluctuations on the market over which the entrepreneur has no influence;
- for the delivery of newspapers, periodicals or magazines with the exception of subscription contracts.

The right of withdrawal expires prematurely for contracts

- for the delivery of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their seal has been removed after delivery;
- for the delivery of goods if these were inseparably mixed with other goods after delivery due to their nature;
- for the delivery of sound or video recordings or computer software in a sealed package if the seal has been broken after delivery.

Sample withdrawal form

(If you want to revoke the contract, please fill out this form and send it back.)


E-mail address: [email protected]


- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)

- Ordered on (*)/received on (*)

- Name of consumer(s)

- Address of the consumer(s)

- Signature of the consumer(s) (only if notification is made on paper)

- Date
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(*) Delete where not applicable.